Privacy Policy 

Practice Name: Willow Wolf Therapy Services

Therapist / Data Controller: Emma Corns

Contact: emma@willowwolftherapy.com

Policy Review Date: 09 January 2026

Next Review Date: 09 January 2027

1. Purpose of this Policy

This Privacy Policy explains how Willow Wolf Therapy Services collects, uses, stores, and protects personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to visitors to the website and individuals who make contact regarding counselling services.

I may collect and process the following personal data:

· Name

· Email address

· Telephone number

· Information submitted via contact forms or email

· IP address and basic website usage data (via cookies)

Personal data may be collected when:

· You contact me via the website contact form

· You email or telephone me directly

· You interact with the website (cookies and analytics)

Your personal data is used to:

· Respond to enquiries

· Provide information about counselling services

· Maintain professional records where appropriate

· Comply with legal and professional obligations

Your data will not be used for marketing purposes without your explicit consent.

Under UK GDPR, the lawful bases relied upon include:

· Consent

· Legitimate interests

· Legal obligation

Personal data is stored securely using password-protected systems. Reasonable technical and organisational measures are in place to protect data from unauthorised access, loss, or misuse.

Website enquiry data is retained only for as long as necessary to respond to your enquiry. If counselling does not proceed, personal data will normally be deleted within 2 weeks unless there is a legal reason to retain it.

Personal data will not be shared with third parties unless:

· Required by law

· Necessary to prevent serious harm

· You have given explicit consent

Under data protection law, you have the right to:

· Access your personal data

· Request correction or deletion

· Withdraw consent

· Object to processing

· Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by contacting me directly.

This website may use essential cookies to ensure it functions correctly. Where analytics cookies are used, you will be given the option to manage your preferences.

This Privacy Policy may be updated from time to time to reflect changes in legislation or practice. The latest version will always be avail